Integritetspolicy
Privacy Policy for La Casa Di Moda
Last Updated: 3 August 2026
1. Introduction
La Casa Di Moda ("we," "us," "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website www.lacasadimoda.co.uk, use our services, or make a purchase from us.
This policy complies with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and meets the requirements of Google Merchant Center and Shopify's privacy policy standards.
By using our website, you agree to the collection and use of information in accordance with this policy.
2. Who We Are
La Casa Di Moda
67 Bird Hall Ln, Cheadle Heath, Stockport SK3 0XA, United Kingdom
Email: support@lacasadimoda.co.uk
Phone: +44 7353 146755
For the purposes of data protection law, La Casa Di Moda is the data controller responsible for your personal data.
3. Information We Collect
We collect the following types of personal information:
3.1 Information You Provide Directly
- Identity Information: First name, last name, username, or similar identifier
- Contact Information: Email address, phone number, billing address, shipping/delivery address
- Payment Information: Credit/debit card details, payment card information (processed securely through our payment processors)
- Account Information: Username, password, purchase history, and preferences
- Communication Information: Any information you provide when you contact us, leave reviews, or respond to surveys
3.2 Information Collected Automatically
When you visit our website, we automatically collect:
- Device Information: IP address, browser type and version, operating system, device type, screen resolution, and unique device identifiers
- Usage Information: Pages visited, time spent on pages, links clicked, referring/exit pages, date and time of visit
- Location Information: General geographic location based on your IP address
- Cookie and Tracking Information: Cookies, web beacons, pixel tags, and similar tracking technologies (see Section 9 for details)
3.3 Information from Third Parties
We may receive information about you from:
- Shopify (our e-commerce platform)
- Payment processors (such as Stripe, PayPal, or other providers)
- Analytics providers (such as Google Analytics)
- Advertising partners (such as Google Ads, Facebook/Meta)
- Social media platforms when you interact with us
4. How We Use Your Information
We use your personal information for the following purposes:
4.1 To Fulfill Orders and Provide Services
- Process and fulfill your orders, including shipping and delivery
- Send order confirmations, shipping notifications, and receipts
- Manage returns, refunds, and exchanges
- Provide customer support and respond to your inquiries
4.2 To Improve Our Website and Services
- Analyze website traffic and user behavior
- Improve our website design, functionality, and user experience
- Develop new products, services, and features
- Conduct internal research and analytics
4.3 For Marketing and Communication
- Send promotional emails, newsletters, and special offers (with your consent)
- Display personalized advertisements on our website and third-party platforms
- Conduct marketing campaigns through Google Ads, social media, and other channels
- Provide product recommendations based on your browsing and purchase history
4.4 For Security and Fraud Prevention
- Detect and prevent fraudulent transactions and unauthorized access
- Protect against security threats and abuse
- Verify your identity when necessary
- Enforce our Terms and Conditions
4.5 For Legal Compliance
- Comply with applicable laws, regulations, and legal obligations
- Respond to legal requests, court orders, and government inquiries
- Maintain records as required by law
5. Legal Basis for Processing (UK GDPR)
We process your personal data based on the following legal grounds:
| Legal Basis | Purpose |
|---|---|
| Contract Performance | Processing orders, managing your account, providing customer service |
| Legitimate Interests | Improving our website, fraud prevention, internal analytics, marketing to existing customers |
| Consent | Sending marketing communications, using non-essential cookies, personalized advertising |
| Legal Obligation | Tax and accounting records, responding to legal requests |
You have the right to withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.
6. How We Share Your Information
We do not sell your personal information. We may share your data with the following categories of third parties:
6.1 Service Providers
- Shopify – Our e-commerce platform that hosts our online store and processes transactions
- Payment Processors – Such as Stripe, PayPal, or other payment gateways to securely process payments
- Shipping and Delivery Partners – To fulfill and deliver your orders (e.g., Royal Mail, DPD, Evri, DHL, or other couriers)
- Email Marketing Platforms – Such as Klaviyo, Mailchimp, or similar services for sending marketing emails
6.2 Analytics and Advertising Partners
- Google Analytics – To analyze website traffic and user behavior
- Google Ads / Google Merchant Center – For advertising, remarketing, and product listing ads
- Facebook/Meta Pixel – For social media advertising and conversion tracking
- Other advertising networks as applicable
6.3 Legal and Regulatory Authorities
We may disclose your information if required to do so by law or in response to valid legal processes, including:
- Court orders or subpoenas
- Government or regulatory agency requests
- To protect our rights, privacy, safety, or property
6.4 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you of any such change.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
| Data Type | Retention Period |
|---|---|
| Order and transaction records | Up to 6 years (for tax and legal purposes) |
| Customer account information | Until you request deletion or close your account |
| Marketing communication data | Until you unsubscribe or withdraw consent |
| Website analytics data | Up to 26 months (Google Analytics default) |
| Cookie data | Varies by cookie type (see Section 9) |
When your data is no longer needed, we will securely delete or anonymize it.
8. International Data Transfers
Your personal data may be transferred to, stored, and processed in countries outside the United Kingdom, including the United States (e.g., when using services like Shopify, Google, or Meta).
When we transfer data internationally, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner's Office (ICO)
- Adequacy decisions by the UK government
- Other legally approved transfer mechanisms
9. Cookies and Tracking Technologies
9.1 What Are Cookies?
Cookies are small text files placed on your device when you visit our website. They help us provide a better user experience, analyze traffic, and deliver targeted advertisements.
9.2 Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential/Necessary Cookies | Required for the website to function properly (e.g., shopping cart, checkout, security) | Session / Persistent |
| Analytics Cookies | Help us understand how visitors interact with our website (e.g., Google Analytics) | Up to 26 months |
| Marketing/Advertising Cookies | Used to deliver relevant ads and track ad campaign performance (e.g., Google Ads, Meta Pixel) | Up to 13 months |
| Functional Cookies | Remember your preferences, language, and region settings | Up to 12 months |
9.3 Managing Cookies
You can control and manage cookies through:
- Your browser settings (Chrome, Firefox, Safari, Edge, etc.)
- Our cookie consent banner displayed when you first visit our website
- Google Ads Settings: https://adssettings.google.com
- Network Advertising Initiative Opt-Out: https://optout.networkadvertising.org
Please note that disabling certain cookies may affect the functionality of our website.
10. Your Rights Under UK GDPR
Under the UK GDPR and Data Protection Act 2018, you have the following rights regarding your personal data:
| Right | Description |
|---|---|
| Right of Access | Request a copy of the personal data we hold about you |
| Right to Rectification | Request correction of inaccurate or incomplete data |
| Right to Erasure ("Right to Be Forgotten") | Request deletion of your personal data (subject to legal obligations) |
| Right to Restrict Processing | Request that we limit how we use your data |
| Right to Data Portability | Request your data in a structured, commonly used, machine-readable format |
| Right to Object | Object to processing based on legitimate interests or for direct marketing purposes |
| Right to Withdraw Consent | Withdraw consent for marketing communications or cookie tracking at any time |
| Right to Lodge a Complaint | File a complaint with the Information Commissioner's Office (ICO) |
How to Exercise Your Rights
To exercise any of these rights, please contact us:
Email: support@lacasadimoda.co.uk
Phone: +44 7353 146755
Address: 67 Bird Hall Ln, Cheadle Heath, Stockport SK3 0XA, United Kingdom
We will respond to your request within 30 days as required by law. We may need to verify your identity before processing your request.
Information Commissioner's Office (ICO)
If you are unsatisfied with how we handle your data, you have the right to lodge a complaint with the ICO:
Website: https://ico.org.uk
Phone: 0303 123 1113
11. Security of Your Information
We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it, including:
- SSL/TLS encryption for all data transmitted through our website
- Secure payment processing through PCI-DSS compliant payment gateways
- Access controls to limit who can access personal data within our organization
- Regular security assessments and monitoring of our systems
- Shopify's enterprise-level security infrastructure for our e-commerce platform
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards.
12. Children's Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at support@lacasadimoda.co.uk, and we will take steps to delete such information.
13. Third-Party Links
Our website may contain links to third-party websites, social media platforms, or services that are not operated by us. We are not responsible for the privacy practices, content, or policies of these third-party sites. We encourage you to review the privacy policies of any third-party website you visit.
14. Google Merchant Center Compliance
In compliance with Google Merchant Center policies, we confirm the following:
- We clearly disclose what personal data we collect and how it is used
- We provide a transparent explanation of data sharing with third parties, including Google services
- We use Google Analytics and Google Ads for website analytics, remarketing, and product listing advertisements
- We honor user opt-out requests for personalized advertising
- We maintain secure data handling practices in accordance with industry standards
- This privacy policy is publicly accessible on our website
- We comply with all applicable data protection regulations in the United Kingdom
15. Shopify Compliance
Our online store is hosted on Shopify. Shopify provides us with an e-commerce platform that allows us to sell products and services to you. Your data is stored through Shopify's data storage, databases, and the general Shopify application. Shopify stores your data on secure servers behind a firewall.
Shopify's Payment Processing:
If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete your purchase transaction.
For more information, you may read Shopify's Privacy Policy at https://www.shopify.com/legal/privacy.
16. Marketing Communications
16.1 Opt-In
We will only send you marketing emails and promotional communications if you have opted in to receive them (e.g., by subscribing to our newsletter, checking a consent box at checkout, or creating an account).
16.2 Opt-Out
You can opt out of marketing communications at any time by:
- Clicking the "Unsubscribe" link in any marketing email
- Contacting us at support@lacasadimoda.co.uk
- Updating your preferences in your account settings
Please note that even if you opt out of marketing emails, we may still send you transactional communications related to your orders (e.g., order confirmations, shipping updates, refund notifications).
17. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will:
- Update the "Last Updated" date at the top of this page
- Post the revised policy on our website
- Notify you via email or a prominent notice on our website for significant changes
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
18. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
La Casa Di Moda
Email: support@lacasadimoda.co.uk
Phone: +44 7353 146755
Address: 67 Bird Hall Ln, Cheadle Heath, Stockport SK3 0XA, United Kingdom
This Privacy Policy is effective as of 3 August 2026 and governs the use of the La Casa Di Moda website and services.
Governed by the laws of England and Wales, United Kingdom.