Refund Policy

This Return and Refund Policy explains how La Casa Di Moda handles returns, exchanges, and refunds for purchases made through our website.

Business Information

Return Eligibility

Customers may request a return within 30 days from the delivery date.

Returns are accepted for both defective and non-defective products.

Items must be new, unused, and in original packaging.

Return requests must be submitted within the 30-day period.

Return Method

All returns must be completed by mail. Customers must contact us before returning any item to receive instructions and a return label.

Return Shipping

Return shipping is free within the United Kingdom.

A free return label will be provided after approval.

The label must be downloaded and printed by the customer.

Exchanges

We accept exchanges within the same 30-day return window, provided the item meets the return conditions.

Refunds

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Inspection is typically completed within 2-3 business days.

Approved refunds are issued to the original payment method.

Refund processing time is 5-7 business days.

All refunds are issued in GBP.

Shipping Information

Payment Methods

Shopify Payments (credit and debit cards)

PayPal

Apple Pay / Google Pay / Shop Pay

Consumer Rights (UK)

In accordance with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, customers in the United Kingdom have the right to cancel an order within 14 days of receiving the goods, without providing a reason.

Sustainability Commitment

La Casa Di Moda focuses on environmentally responsible practices, including sustainable sourcing, reducing packaging waste, and offering eco-friendly alternatives where possible.

Contact Information

For questions regarding returns, exchanges, or refunds, please contact us: